“What emerges from this study is that Australia still has a long way to go in developing the skills of its managers to enable them to meet the challenges of business in the 1990’s.  The gap between the ideal manager and the current performance of Australian managers is surprisingly large.” Excerpt from Enterprising Nation, Renewing Australia’s Managers to Meet the Challenges of the Asia-Pacific Century, 1995.  

WHO WILL BENEFIT FROM THIS COURSE?

Anyone who has a role that involves the supervision of staff and the management of resources.

COURSE AIMS

To provide the opportunity for participants to learn modern management principles and practices which will allow them to develop a constructive management style of their own.  

LEARNING OUTCOMES

1.    Provide leadership in the workplace.
2.    Manage personal work priorities and development.
3.    Establish and manage positive relationships with colleagues and customers.
4.    Value and stimulate the diversity of people.
5.    Manage resources.
6.    Manage a service environment.
7.    Maintain a safe and fair work environment.
8.    Establish a planning routine.
9.    Create and encourage a learning environment.
10.  Facilitate and capitalise on change and innovation.

WHAT LEARNING METHODS ARE USED TO ACHIEVE THE OUTCOMES?

All exercises and learning techniques used during this workshop have been chosen with the adult learner in mind.  Exercises are problem centred and discussion and syndicate work is used as a vehicle for participants to reflect on their own experiences.
Specific methods used include:
•      Case studies.
•      Problem solving scenarios in syndicates, and individually.
•      Syndicate and plenary discussion.
•      Role plays.
•      Video presentation (optional).

                      COURSE STRUCTURE BY DAY  

Day 1	Introductions
	Leadership
	Teams
	Valuing Differences
	Motivation
Day 2	Time Management
	Delegation
	Communication
	Appraisal and Feedback
Day 3	Staff Development
	Roles and Responsibilities
	Legislative Requirements
Day 4	Managing the Change Process
	Creative Problem Solving
	Conducting Meetings
	Action Planning
Day 5	Review
	Delivery of Action Projects

This list of topics is a generic mix.  It is advisable for the topic mix to be tailored to an individual client’s needs with emphasis given to the topics that best meet those needs.