Interpersonal Skills (IPS)

New Course! - 'Use Case for Business Requirements'.

Audience | Objectives |Skills | Methods

| Contents |

EFFECTIVE STAFF MANAGEMENT THROUGH IMPROVED INTERPERSONAL SKILLS

Increasing pressure to perform effectively in leadership has necessitated the building of successful relationships in teams and with co-workers. This intensive and interesting 2-day workshop focuses delegates on proven techniques. This course rates 12 PCP accreditation points with the Australian Computer Society.

WHO WILL THE COURSE BENEFIT?

All personnel who are interested in improving their relationships with others, including those who are in a position of responsibility, or those expected to gain such responsibility in the future.

COURSE OBJECTIVES

To increase the delegate's understanding of people and the problems of interpersonal communication, and to provide some techniques for improving relationships.

WHAT SKILLS WILL THE DELEGATE GAIN FROM THIS TRAINING?
This course will enable delegates to:

Use a common language for discussing behaviour.
Develop an awareness of their behaviour.
Identify and develop approaches for improving relationships.
Develop effective listening skills.
Develop personal skills appropriate to a team environment.
Identify approaches to handling conflict.

WHAT METHODS ARE USED TO IMPART THESE SKILLS?

	Lectures supported by visual aids
	Class examples with student involvement.
	Syndicate case study work.
	Small group experiments, with analysis.
	Presentation of syndicate findings, with critique.
	Comprehensive student manual.

IPS COURSE STRUCTURE BY DAY

Day 1 Communicating with the Team:

Why communication demands are so critical.

Identifying the manager's communicational style.

Using the right communication methods for the right situation.

Producing documents with a good readability index.

Modern document indexing requirements

Types of meetings and their requirements.

Practical listening skills.

Transactional analysis as a tool to assist with communications.

Day 2 Preserving the Productive Environment:

Motivating Staff

Identifying the Manager's Management Style.

Staff Development.

The importance of goals.

Dealing with Poor Morale.

Job Dimension Survey.

Effective Leadership Styles .

Teams and Team Roles.

Course summary and conclusion.

Practical Involvement:

Throughout the course, emphasis is placed on the practical application of techniques using discussion, syndicate exercises and analysis with personal feedback.